Shipping & Delivery Time Policy

Written By: First Aid Training Bangkok

Shipping Options, Delivery Times, & Costs

This policy sets out the shipping & delivery time policy that applies to customers that make a purchase at If you have any questions, please contact our customer service team at:

Order Process and Delivery Time

All orders placed before 2 PM Monday to Friday are processed the same day and shipped within 2 - 4 business days, providing the item(s) are in stock. All orders placed during the weekend or on a public holiday will be shipped the following 2 - 4 business days.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. Please be certain you have entered the name & mailing address correctly and that it is a deliverable address. We are responsible for lost or non-deliverable packages. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website. Returns, Refunds, and Exchanges We want you to be completely happy with your purchase - please read our return & refund policy for detailed information about our processes.

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